Refund Policy

90-Day Money Back Guarantee

We want you to love your Wexclusif product. That's why you have 90 days from the day you receive your order to try it at home. If it isn't right for you, send it back for a full refund of the product price.

How To Return An Item

1. Contact us through our contact page (https://wexclusif.com/pages/contact) with your order number and the item you want to return.

2. We'll reply with return instructions and the return address.

3. Send the item back. We recommend a shipping method with tracking, and keeping your tracking number until your refund is complete.

Please don't send items back without contacting us first. Returns sent without instructions may not be accepted.

Return Conditions

To qualify for a refund, your item must be:

Returned within 90 days of the day you received it
In good condition, and clean
Sent back with all its parts (product, cord, and any accessories) in its original packaging

Return Shipping

You're responsible for the cost of shipping your return to us. Original shipping costs aren't refundable. If your item arrived damaged, faulty, or wrong, we cover the cost (see below).

Refunds

Once we receive and inspect your return, we'll email you to confirm whether your refund is approved. Approved refunds go back to your original payment method. Depending on your bank or card provider, the money can take 3 to 10 business days to appear in your account.

Grounding Shoes

Grounding shoes can be returned or exchanged within 30 days of delivery. They must be unworn, unwashed, and returned with all tags and the original shoe box.

Damaged, Faulty, Or Wrong Items

If your item arrives damaged or faulty, or you receive the wrong item, contact us within 7 days of delivery with your order number and a photo of the problem. We'll send a replacement at no cost to you.

Exchanges

If you'd like a different size, plug type, or product, contact us. For hygiene reasons, we can only exchange unused items.

Cancellations

You can cancel your order for a full refund before it ships. Contact us as soon as possible. Once your order has shipped, it can't be cancelled, but you can return it under this policy.

Packages Marked As Delivered

If tracking shows your order as delivered but you haven't received it, contact us within 7 days of the delivery date. We'll look into it with the carrier.